Terms and Conditions of Sale & Purchase 



Last updated January 01, 2024

AGREEMENT TO OUR LEGAL TERMS

We own and operate the website: https://www.yourhrfriend.com/home (the 'website'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

You can contact Us by email at info@yourhrfriend.com.

These are the Terms and Conditions of Sale of Services  for Your HR Friend to which the purchases of services are subject. These Legal Terms constitute a legally binding agreement made between You, whether personally or on behalf of an entity ('You', 'Client'), and Your HR Friend Limited.

You agree that by proceeding with Your purchase, You have read, understood, and agreed to be bound by all of these Legal Terms.

You must access Our Legal pages on Our website for up to date legal terms. We recommend that You print a copy of these Legal Terms for Your records.

1. DEFINITIONS

1.1. In these Terms, the following definitions shall apply:

Business Day(s): a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business. 

Contract: the contract between Your HR Friend and the Customer for the sale and purchase of the Services in accordance with these Terms. 

Customer, Client, You, Your: the person booking the Services and any person on whose behalf the Services are booked for. 

Event Outside Our Control: has the meaning given in clause 17.

Your HR Friend, We, Us, Our: means, Your HR Friend Limited ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom at 71-75 Shelton Street , Covent Garden, London, England, WC2H 9JQ. (company number 15199862)

Order: the Customer's order for the Goods or Services submitted via the Website.

Services: the services (or any part of them) set out in the Order. 

Terms: the terms and conditions set out in this document as amended from time to time in accordance with clause 14. 

Website: means yourhrfriend.com. 

1.2. In these Terms, the following rules apply:

1.2.1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2. A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.4. A reference to writing or written includes emails.

2. THE CONTRACT

2.1. The Order You place via the Website constitutes an offer to purchase the Services in accordance with these Terms. Please read and check Your Order before placing it, as You are responsible for ensuring that the terms and conditions of the Order are correct. You may only purchase Services from Us if You meet any legal age requirement necessary for purchase of the same.

2.2 We shall assign an order number to the Order and inform You of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

2.3. Any email, order confirmation or other electronic acknowledgement by Us of receipt of an Order does not constitute legal acceptance by Us of Your Order. The Order shall only be deemed accepted by Us, and a Contract formed when:

2.3.1 You have paid for the Services and monies have been received by Us; and

2.3.2 Where applicable, the Service(s) have been carried out.

2.4. All Orders placed via the Website are subject to staff availability and to the validation checks described in clause 8. In the unlikely event that You are either able to place an Order for a Service for which there is no staff availability,  or it is necessary for Your HR Friend to amend or cancel a booking for Services, We will contact You as soon as possible to discuss either amending or cancelling Your Order. If Your Order is cancelled by Your HR Friend, You will be refunded in full. 

2.5 We only accept Orders originating from and for customers working in England, UK.

2.6. We will retain details of Your Order in Our database and these details can be made available to You on request from Our customer services team.

3. CHANGES TO ORDER OR TERMS

3.1 We may revise these Terms from time to time in the following circumstances:

3.1.1 changes in relevant laws and regulatory requirements; and
3.1.2 where required by a third party.

3.2  If We have to revise these Terms under clause 3.1, We will give You at least 48 hours written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 9.

3.3 We reserve the right to make minor changes to Your Services after the booking has been confirmed. 

3.4 Pricing/Offering Changes: We may modify hourly consulting fees or subscription plan pricing, services mix or allocation and terms with sixty (60) days advance electronic notice to Your email on file, also posted in the Portal. Continued use of services after the change effective date confirms Your acceptance. You may decline changes per Section 9.4 without penalty.

3.5 Once the contract has been entered into You will not be able to cancel an Order except as set out in clause 9.

3.6 If You need to amend a booking for  Services, You may contact Your HR Friend up to 3 business days before Your appointment date to reschedule or cancel. Changes to the appointment time made less than three business days in advance will be subject to a 100% late cancellation fee which will be added on to Your invoice.

3.7 To  amend a Contract for Services, You need to let Us know that You have decided to amend said contract. If You wish to exercise this right, please contact Your HR Friend by using the online form on Our Website. Please include details of Your Order to help Us to identify it. If You send Us Your amendment notice by email, then Your cancellation is effective from the date You send Us the email.

4. SERVICES AND PRODUCT INFORMATION

4.1. Services are as described in Clause 4.2 . We reserve the right to amend the description at any time if required.

4.2 Description of Services

Your HR Friend provides ongoing personalised human resources support, coaching, advice and related consultations either via individual consulting sessions or through subscription access to Our specialist consultants to individual Clients facing employment grievances, disputes, investigations and general workplace challenges (collectively “Issues”).

What’s Included:

Your HR Friend assists Clients by providing individualised recommendations on workplace matters including but not limited to:

a. Specialised employee relations services:

  • Case Consultations: Discuss workplace issues in dedicated individual sessions with Our HR experts for initial assessment and gameplan
  • Ongoing Support: Follow-up consultation on same matters with further guidance, new questions, additional issue guidance
  • Dispute Coaching: Strategise how to professionally address conflicts  and complaints through proper channels
  • Contract & Policy Guidance: Review documentation to identify potential breach of rights
  • Tailored Advice: Personalised recommendations and action plans tailored to Your situation
  • Timely Assistance: Commitment to prompt, caring responses; no long wait times
  • Work-Life Balance Guidance: Coaching on stress reduction, resilience, integration of best practices

b. Advice & Advocacy:

  • HR advice for Your specific workplace issues
  • Review of policies, contracts, employee handbooks as they relate to Your situation
  • Coaching on workplace disputes, conflict resolution, allegations and terminations
  • Guidance on family leave, pay rules, flexible working and other statutory rights
  • Strategising the wisest approach to address unfair treatment
  • Serving as Your advocate and partner throughout employment disputes

c. Career Growth Resources:

  • Resume, CV, cover letter reviews
  • Interview preparation and salary negotiation guidance
  • Performance review and promotion planning checklists

d. In-Depth Case Management: 

Our HR experts provide individualised advice, document review, action planning, role play, letter templates, scripts, reasonable next step recommendations and moral support throughout issues like:

  • Unfair treatment
  • Discrimination
  • Bullying/harassment
  • Grievances and Investigations
  • Safe reporting guidance
  • Redundancies
  • Family/medical leave
  • Performance concerns
  • Negotiating severance/exit packages
What’s Not Included:
  • Legal Advice or Representation: We do not provide legal counsel or tribunal representation. While We advocate on Your behalf, direct legal services require separate arrangements.
  • In-depth legal document drafting unrelated to reviewing Your existing company policies and contracts
  • Mental health advice: We do not provide  psychological counselling or clinical guidance.
  • Therapeutic Services: Our services are not a substitute for medical/therapeutic treatment
  • Financial advice: No specific accounting, tax or financial consulting.
  • Contract drafting: Will not write employment agreements or policies.
  • Workplace investigations or mediations requiring in-person attendance: We advise and empower clients remotely, in preparation for their meetings
  • Direct negotiation with external parties
  • In-person accompaniment to hearings
  • External referrals or appointment scheduling

4.3 Service Delivery Method(s) – Services are initiated either upon payment of individual consulting sessions ( in 1h blocks) or upon subscription sign-up and delivered directly to You by dedicated HR Consultant via secure online Client Portal, telephone and/or video conference. Physical onsite accompaniment is excluded under this Agreement. Representation/attendance at external hearings, tribunals etc. may be made available via separate arrangement.

4.4 Service Scope Limitations – While HR Expert guidance aims to broadly educate You on workplace rights, protections and reasonable conflict resolution options tailored to unique situations in order to provide actionable next steps and sound recommendations, such guidance does NOT constitute legal counsel or court/tribunal preparation assistance. Direct filing of legal proceedings, formal negotiation with employer representatives and related legal services require separate engagements, though We may coordinate with such resources as reasonably needed in Client’s interests upon request.

4.5. Service Guides and all other advice articles have been produced by Your HR Friend to help You in Your purchasing decisions and to give guidance. These articles are provided for general information, but if You are in any doubt, You should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on Our Website.

4.6. In the event that there are any errors regarding the price or description of Goods or Services, We reserve the right to correct that price or description and notify You accordingly. In these circumstances, it will be deemed that a contract has not been entered into and You will not be bound to continue with Your purchase. We will cancel Your Order and You will be refunded in full. The repayment of such monies paid to Us will be the extent of Our liability to You in the event of these errors.

5. PROVIDING SERVICES

5.1 We will supply the Services to You on the date(s) set out in the Appointment Confirmation.
5.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 17 for Our responsibilities when an Event Outside Our Control happens.
5.3 We may have to suspend the Services if We have to deal with technical problems, or to make changes agreed between You and Us in writing to the Services. We will contact You to let You know in advance where this occurs, unless the problem is urgent or an emergency.
5.4 If You do not pay Us for the Services when You are supposed to as set out in clause 7, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts (except where You dispute an invoice under clause 6.5). We will contact You to tell You this. This does not affect Our right to charge You interest under clause 6.4.

6. PRICE INFORMATION

6.1 CONSULTING FEES, SUBSCRIPTION PLANS AND COMMITMENTS

6.1.1 Consulting Fee per 1 Hour block [£149.99]

6.1.2 Monthly Subscription Plan [£9.99/month]

Six (6) month minimum commitment required upon sign-up, automatically renewing monthly thereafter unless/until cancellation notice submitted per Section 4. Pay monthly.

6.1.3 Yearly Subscription [£109.88/year]

Twelve (12) month minimum commitment required upon sign-up, automatically renewing annually thereafter unless/until cancellation notice submitted per Section 5. 

  • £109.88 one-time annual payment
  • Equal to 11 months at £9.99 monthly rate
  • Get 1 month free (compared to monthly plan rates)
  • Full annual payment due immediately upon signup

6.2. Except as set out below, the price of the Services is the price set out on the Website at the time We  confirm Your Order. All prices are shown in Pounds Sterling.Our prices may change at any time, but price changes will not affect Orders that We have confirmed with You.

6.3 Where We are providing Services to You, except where agreed otherwise, payment is required in advance for the Services. Your right to a refund on cancellation are set out in clause 9. Where it has been agreed in advance, We will invoice You for the Services on or any time after We have performed the Services. Each invoice will quote the Order number. You must pay each invoice in cleared monies within 7 calendar days at the date of invoice by electronic transfer.

6.4 If You do not make any payment due to Us by the due date for payment, We may charge interest to You on the overdue amount at the rate of 8% a year above the base lending rate of National Westminster Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

6.5 However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it, clause 5.4 will not apply for the period of the dispute.

6.5 Due to the nature of certain Services there may be additional costs if additional work has been undertaken on a service.  We will never carry out any additional work without Your prior consent.

6.6. The price of the Services may or may not be inclusive of VAT. Where applicable, it will be marked as such and it will be charged  at the current rate chargeable in the UK. If the rate of VAT changes between the date of Order and the date of delivery, We will adjust the VAT You pay unless You have already paid for the Services in full before the change in VAT.  

6.7. The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ. Some Service prices may vary based on geographical location.

6.8. Special Offers and promotions advertised in the press or other media may be excluded from the Website unless specifically advertised as available online. All offers are subject to staff availability. This includes all offers advertised via official Your HR Friend social media channels.

6.9. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. Equally, voucher code offers cannot be used in conjunction with any other promotional offer. Proof of memberships allowing for discounts may be required. Offers can only be redeemed at the time of payment.

7. PAYMENT INFORMATION 

7.1. Your HR Friend accepts the following forms of payment:

  • Visa
  • Mastercard

7.2 Upon making payment for consulting sessions or subscribing, You authorise Us to securely save provided payment details on file (debit/credit card) and make automatic subscription charges on said payment method based on chosen billing cycle/frequency and cancellation terms herein.

7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made via the Subscription Services. You further agree to promptly update account and payment information, including email address, payment method and payment card expiration date, so that We can complete Your transactions and contact You as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments for UK Subscription Services shall be in GBP.

7.4 You agree to pay all charges at the prices then in effect for Your purchases and any applicable shipping fees and You  authorise Us to charge Your chosen payment provider for any such amounts upon placing their order. If the Your order is subject to recurring charges, then You consent to Us charging Your payment method on a recurring basis without requiring Your prior approval for each recurring charge, until such time as You cancel the applicable order in line with these terms and conditions. We  reserve the right to correct any errors or mistakes in pricing, even if We have already requested or received payment.

7.5 We reserve the right to refuse any order placed through the Subscription Services. We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in Our sole judgement, appear to be placed by dealers, resellers or distributors.

7.6 Email notification is provided ahead of upcoming automatic renewal charges/dates detailing how to cancel if desired. The Client consent is required to continue subscription renewals after satisfying the minimum commitment term.

8. GOOD FAITH APPLICATION REVIEW AND ACCEPTANCE

8.1 Application Required – Prior to approving new subscriptions, We review various factors to ensure the ability to adequately support incoming Client's needs, aligning the timing of onboarding and existing staff availability. Meeting eligibility criteria is not guaranteed.

8.2 Prescribed Usage - By entering this agreement, You agree services are intended solely for Your own, internal usage guiding effective navigation and resolution of Issues. External redistribution is prohibited under copyright.

9. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND POLICY

9.1 Before We begin to provide the Services, You have the following rights to cancel an Order for Services, including where You choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms under clause 3.1 to Your material disadvantage:

9.1.1 Except for bespoke Orders, You may cancel any Order for Services provided that the cancellation is made more than 72 hours prior to the Services being provided. Where the Order is cancelled in accordance with this clause, We will refund any amount paid by You, less bank charges incurred by Us where applicable.

9.1.2 Where an order is bespoke, any cancellations must be made at least 7 Business Days prior to the Services being provided. A full refund will be provided less any reasonable expenses incurred by Us, which for the avoidance of doubt also includes any bank charges incurred by Us.

9.2 Once We have begun to provide the Services to You, You may cancel the contract for the Services at any time. Any payment You have made for Services will not be refunded to You

9.3 To cancel a Contract for Services, You need to let Us know that You have decided to cancel. If You wish to exercise this right, please contact the Your HR Friend Customer Services Team, by using the online form on Our Website. Please include details of Your Order to help Us to identify it. If You send Us Your cancellation notice by email, then Your cancellation is effective from the date You send Us the email.

9.4 Once We have begun to provide the Services to You, You may cancel the contract for Services with immediate effect by giving Us written notice if:

9.4.1 We break this contract in any material way and We do not correct or fix the situation within a reasonable period of You asking Us to in writing;

9.4.2 We go into liquidation or a receiver or an administrator is appointed over Our assets;

9.4.3 We change these Terms under clause 3.1 to Your material disadvantage; or

9.4.5 We are affected by an Event Outside Our Control.

9.5 Early Cancellation: Clients wishing to cancel a subscription before satisfying the upfront commitment term (per Section 4) will incur an Early Termination Fee equivalent to 100% of the remaining subscription term balance (based on the original signup date). Once minimum commitment is satisfied, cancellation will be permitted without additional fees per Section 8.6.

9.6 Post-Commitment Cancellation: After fulfilling the applicable minimum subscription commitment (Section 4), either party may voluntarily terminate the agreement at any time thereafter by providing thirty (30) days written notice ahead of the upcoming renewal date. If cancelling, an email is sufficient written form to submit intent to cancel in compliance.

9.7 Fourteen (14) Day Money Back Guarantee: Under the UK Consumer Contracts Regulations 2013, You have up to 14 days after the consulting session payment date or the original subscription date to cancel with a full refund, provided that You have not asked for services to be provided during the cooling-off period, in which case We will keep what’s necessary to cover the cost of services provided up until You cancelled. 

9.8 Account Credit/Refund Application: In certain qualifying situations, such as bereavement, military service activation or medical emergency or inpatient treatments overlapping with the subscription usage period (documentation may be requested), the Client may apply for a prorated service credit or refund by contacting the Company within fourteen (14) days of the inciting incident. Applications are approved at Our sole discretion.

10 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

10.1 We may have to cancel an Order before the start date for the Services, due to the unavailability of key personnel or key materials without which We cannot provide the Services or because the minimum number of people required for the Services to be provided have not been met. If this happens:

10.1.1 We will contact You as promptly as possible to let You know;

10.1.2 If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

10.2 Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

10.3 We may cancel the contract for Services at any time with immediate effect if:

10.3.1 You have not arrived within 15 minutes of the start time specified in the Order;

10.3.2 if in Our sole discretion We feel that You or a member of Your Party pose a risk to Yourself, themselves or a fellow participant; or

10.3.3 Your behaviour or that of a member of Your Party is in Our sole discretion unacceptable; or

10.3.4 Your actions or those of a member of Your Party are in Our sole discretion considered to be disrupting the enjoyment of other participants.

10.4 Where the Services are not provided or cancelled for the reasons specified in clause 10.3 no refund shall be provided.

10.5 Where the Services are not provided due to an Event Outside Our Control We shall only refund any monies recovered from a third party provider, less bank charges incurred by Us where applicable.

11. DISCLAIMERS

11.1 Reasonable Care: We undertake at all times to provide subscribed services with reasonable care and sound judgement befitting professional Human Resources services. However, We cannot guarantee achievement of Our recommended resolutions, smoking-gun investigation findings or other outcomes given employment decisions ultimately reside with the Client’s existing organisation, judicial bodies etc. over which the Company yields no authority or decision making control.

11.2 Not Legal Counsel: The Company does not provide legal advice. Guidance based on extensive workplace policy expertise should supplement – not replace – advice from qualified legal counsel where applicable. Review Section 1 regarding service scope limitations.

11.3 Reasonable Liability Limit - Given influence control described in Section 8.1 and the advisory nature of Human Resources expertise, total liability arising under this Agreement for Subscriptions  remains limited to amount Client paid to the Company over the previous twelve (12) months. Total liability arising under this Agreement for individual consulting sessions remains limited to amount Client paid to the Company as directly relevant to the specific liability incurring case. 

11.4 Intellectual Property: The Company claims exclusive copyrights to internally-created support materials, case management documentation and related content unless otherwise indicated. The Client is granted limited sublicense to reference or use said proprietary content per Fair Use Doctrine in direct connection to their Issues. Redistribution is expressly prohibited without documented consent. PLEASE REVIEW OUR TERMS AND CONDITIONS OF USE 

12. TERMINATION FOR CAUSE 

We reserve the right to accept or refuse any order and to cancel any uncompleted contract with the consumer or to suspend in relation to a delivery under any contract if the consumer fails to observe or perform any of these General Terms and Conditions of Sale. We reserve the right to terminate services if accounts fall into arrears after sufficient attempts to collect owed amounts or if client engagement violates community rules, policies, ethical standards or applicable laws.

13. COMPLAINTS AND QUERIES

13.1. If You are not happy with any aspect of Our online service, discover a fault with Our Website, or if You have any queries or comments relating to an Order placed online, please contact Us and We will do everything We can to help you.

13.2. If We have exhausted Our internal complaints handling procedure and We inform You in writing that We cannot settle Your complaint, You have the option of referring Your complaint to an Alternative Dispute Resolution ("ADR") provider to deal with the same. We are not obliged to use a specific ADR provider or procedure, however, a list of certified providers can be found at https://www.tradingstandards.uk/commercial-services/adr-approved-bodies. Alternatively, You can refer the complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at wwww.odreurope.com. Please note that We are not obliged to participate in ADR.

13.3. Your access to Your HR Friend.com may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as We reasonably can.

13.4. Where You have been directed to the Website as a result of a third party site, these sites are independent from Us and We are not responsible or liable for such sites. Please consult the terms and conditions of the site in question for more information.

14. SAFE SHOPPING GUARANTEE

14.1. We have used every effort to ensure that shopping on the internet with Your HR Friend is safe. Our secure server software encrypts all of Your personal information sent over the Internet. In processing Your Order, Your information may have to be sent over the internet more than once. At no point is Your Order information sent in this way without encryption.

14.2. Although Your HR Friend endeavours to take all reasonable steps to protect Your personal information, We cannot guarantee the complete security of any data You disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Your HR Friend cannot be held responsible for any breach of security unless it is due to Our negligence. Please read Our Privacy Policy for more details.

14.3. External Links: Please be aware that by clicking a hyperlink with this icon '', You will be transferred to an external website where a different Privacy Policy applies.

15. ODOO AUTHENTIC SITE

This Website is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information You send over the Internet while You are using this website.

The Your HR Friend Website is operated by: 


Your HR Friend Limited
71-75 Shelton Street  

Covent Garden

London, England

WC2H 9JQ.

Registered in England and Wales. Company Number 15199862.

16. LIABILITY 

16.1 If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time We entered into this Contract.

16.2 We shall not be liable for the following:
(a) any delays in the schedule caused by Events Outside Our Control;
(b) loss or theft of personal belongings;
(c) delays caused by You or other participants;
(d) any losses incurred by You save for those specified in these Terms.

16.3 Except where expressly stated otherwise and agreed in writing with You, We only supply the Goods or Services for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.4 We do not in any way exclude or limit Our liability for: 

16.4.1 death or personal injury caused by Our negligence;
16.4.2 fraud or fraudulent misrepresentation;
16.4.3 any breach of the terms implied by section 9 to 11, or 17 of the Consumer Rights Act 2015; and
16.4.4 defective products under the Consumer Protection Act 1987.

16.5 Except where We are prohibited by statute, in any circumstances where We are found to be liable and no exclusion is provided for by these Terms, Our liability shall be limited to the amount paid for the Order or for Your subscription fees up to a max of 12 months.

17. EVENTS OUTSIDE Our CONTROL 

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by an Event Outside Our Control. 

17.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation technical problems with transport,strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

17.3.1 We will contact You as soon as reasonably possible to notify You; and

17.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will restart the Services as soon as reasonably possible after the Event Outside Our Control.

17.4 If an Event Outside Our Control results in the Services being unavailable on the day specified in the Order then this contract shall be deemed cancelled in accordance with Clause 9.

17.5 You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services. Please see Your cancellation rights under clause 9. We will only cancel the contract if the Event Outside Our Control continues, or is likely to continue, for longer than 3 hours in accordance with Our cancellation rights in clause 9.

18. VARIATION

Your HR Friend amends these Terms from time to time. Each time You order Services from Us, the Terms in force at the time of Your Order apply to the Contract between You and us.

19. COMMUNICATION BETWEEN Us 

19.1. Any notice or other communication given to You under or in connection with the Contract shall be in writing (including email), addressed to You at the address that You have specified to Us in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax or email.

19.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 17.1; if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or email, one Business Day after transmission.

19.3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

20. OTHER IMPORTANT TERMS

20.1 We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect Your rights or Our obligations under these Terms.

20.2 You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing.

20.3 This Contract is between You and us. No other person shall have any rights to enforce any of its terms.

20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

20.6 These Terms are governed by English law. This means a Contract for the purchase of Goods through Our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland. The only language in which the Contract can be concluded is English.

Your HR Friend Limited

info@yourhrfriend.com